Created 19/01/2025
Introduction
Welcome to the Barker Street Specialists website (referred to in this policy as “we”, “us”, or “our”). We take your privacy seriously and are committed to protecting your personal information in compliance with applicable privacy laws, including the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or otherwise engage with our services.
Who we are
Business Name: Barker Street Specialists
Website Address: https://barkerstreetspecialists.com.au
Email: lowebarker133@gmail.com
Phone: (02) 9326 5918
Information We Collect
- Personal Information Provided by You:
- Contact Details: When you fill out our contact form to book an appointment or submit an enquiry, we collect information such as your name, email address, phone number, and any additional details you choose to provide.
- Phone and Email Bookings: If you call us or email us directly, we may collect personal details you provide, such as your name, contact number, and any relevant health or appointment information.
- Automatically Collected Information:
- Log Data: Our website may automatically record certain information sent by your browser, including your IP address, browser type, and pages visited.
- Cookies: Like most websites, we use cookies to improve your user experience. Cookies store small bits of information on your device to help our site remember you and understand how you use the website. Examples of such usage include saving your login details (if applicable) or remembering your preferences.
- Media and Location Data:
- Website visitors may be able to download or extract such data if it is publicly displayed.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
How We Use Your Information
We use the information we collect primarily for the following purposes:
- Appointment Scheduling and Patient Support
- To process and manage appointment requests.
- To contact you regarding any enquiries you submit via our contact form, email, or phone.
- Website Functionality and User Experience
- To personalise and improve your experience on our website.
- To monitor, analyse, and improve the functionality and security of our website.
- Communication
- To send you necessary information regarding our services, such as appointment confirmations or updates to our practice policies.
- To respond to your messages, comments, or feedback.
- Legal and Compliance
- To comply with legal obligations and respond to lawful requests from government or regulatory bodies as required.
Cookies Policy
- Comment Cookies: If you leave a comment on our site (for example, via a blog or feedback function), you may opt in to saving your name, email, and website in cookies for convenience. These cookies typically last for one year.
- Login Cookies (If Applicable): When you log in, we may set cookies that store login details and screen display preferences.
- Analytics or Performance Cookies: We may use analytical tools (e.g., Google Analytics) to understand user behaviour and improve our site’s performance. These tools might place cookies that collect aggregated data.
You can disable cookies at any time by changing your browser settings. However, doing so may affect some functionalities of the website.
Embedded Content from Other Websites
Some pages on our site may include embedded content (e.g., videos, images, or articles). Embedded content from other websites behaves in the same way as if you have visited the originating website. These external sites may collect data about you, use cookies, or employ additional tracking. We do not control these external sites and encourage you to review their privacy policies.
How We Store and Protect Your Data
We store your personal data securely using industry-standard safeguards and only retain it for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law. We take reasonable steps to protect your information from unauthorised access, alteration, or disclosure.
Sharing Your Data
We will not sell or rent your personal data to third parties. We only share personal information:
- With Our Staff and Medical Specialists: Where necessary for scheduling appointments or providing medical care.
- With Service Providers: Where we engage trusted third-party service providers to assist in operating our website, managing patient data, or conducting business activities on our behalf (e.g., IT providers, cloud storage services). These providers are obligated to keep your information secure and use it only for the purposes we specify.
- If Required by Law: In response to legal processes or if we believe it is necessary to comply with a legal obligation, protect the rights or property of our business, or to protect the safety of our patients or others.
Retention of Your Data
- Contact Form Submissions and Appointments: We retain form submissions and related correspondence for as long as necessary to address the enquiry or provide medical services.
- Comments and Posts: Comments and any associated metadata may be retained indefinitely to help us recognise and approve follow-up comments automatically.
- User Accounts: For users who register on our website (if such functionality exists), we store personal information provided in your user profile. You may view, edit, or delete your personal information at any time (except for changing a username, if one is required).
Your Rights Over Your Data
- Access and Correction: You can request a copy of the personal information we hold about you and ask us to correct or update it if it’s inaccurate.
- Erasure: You can request that we erase any personal data we hold about you, subject to any legal obligations that require us to retain certain records (e.g., medical records).
- Withdrawal of Consent: If you have given consent for a specific use of your data, you can withdraw it at any time, although this may affect our ability to provide certain services.
Your Rights Over Your Data
We use secure servers and take reasonable administrative, technical, and physical measures to safeguard the information we collect. While we strive to protect your personal data, no method